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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
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<html>
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<head>
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<title>Reporting Ghostscript problems</title>
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<!-- $Id: Bug-info.htm,v 1.49 2005/10/20 19:46:23 ray Exp $ -->
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<link rel="stylesheet" type="text/css" href="gs.css" title="Ghostscript Style">
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</head>
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<body>
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<!-- [1.1 begin headline] ================================================== -->
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<h1>Reporting Ghostscript problems</h1>
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<!-- [2.0 begin contents] ================================================== -->
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<hr>
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<p>
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The Ghostscript development team wants Ghostscript to be of high quality,
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but we have limited resources for responding to problems, so please read
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this document carefully. Read each section in order, and follow the
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instructions in the first one that applies to your situation. We appreciate
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problem reports, since they help us improve the quality of Ghostscript, but
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please help us by following the procedure below.
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<p>
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While we do try to respond to all reports, we give priority to the following
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classes of users:
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<ol>
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<li>Beta testers who have actually given us at least one report on some beta
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version supplied to them.
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<li>People developing drivers for Ghostscript or applications based on it,
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and that will be made freely available.
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<li>People who express serious interest in <a
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href="Commprod.htm#Artifex">licensing Ghostscript commercially</a>.
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</ol>
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<p>
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We currently have access to systems running Linux, Solaris, Microsoft
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Windows (various versions), and MacOS; gcc, Borland C++ Builder, Watcom C++,
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Microsoft Visual C++, and Metrowerks CodeWarrior. If your problem turns
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out to be specific to some other hardware or software configuration, it may
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take longer to track down, since we will have to rely on other users to
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help.
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<h2>Check that you have a good copy of the most recent version.</h2>
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<p>
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Go to
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<a href="http://www.ghostscript.com/"
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class="offsite">http://www.ghostscript.com/</a>
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and see if the version number of your Ghostscript installation is the
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most recent available. If not try upgrading to the latest stable or beta
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release and see if that fixes the problem.
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<p>
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You can find out what version of Ghostscript you have by typing:
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<blockquote><pre>
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gs --version
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</pre></blockquote>
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<p>
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(or <b><tt>gswin32c</tt></b>, or whatever your Ghostscript executable is
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named).
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<p>
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If you aren't running the most recent version, please get the most recent
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version and install it, per the instructions in <a
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href="Install.htm">Install.htm</a>. Check whether the problem is still
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there. If it is, go on to the next step.
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<p>
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Even if you are running the most recent version, it is possible that you may
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be running a modified copy. We are confident that copies on the SourceForge
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site just mentioned, our other master distribution site on
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<a href="ftp://mirror.cs.wisc.edu/pub/mirrors/ghost/"
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class="offsite">mirror.cs.wisc.edu</a>, and CD-ROMs of commercial
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Linux
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distributions are good; if you got Ghostscript somewhere else, please update
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it from one of these places, and check whether the problem is still there
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before proceeding.
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<h2>Check whether your problem is already known.</h2>
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<p>
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Go to
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<blockquote>
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<a href="http://bugs.ghostscript.com" class="offsite">
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http://bugs.ghostscript.com</a>
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</blockquote>
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<p>
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and see whether your problem is already known. If it is, you may want to
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add a follow-up comment to the report. If it isn't, go on to the next step.
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<h2>Have you ever run Ghostscript successfully?</h2>
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<p>
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If your problem is connected with installing or configuring Ghostscript, and
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you haven't yet been able to run it successfully, we're sorry, but we can't
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provide help. You might want to re-read the <a
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href="Install.htm">instructions</a> for installing Ghostscript, mentioned
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above. If that doesn't help, all we can suggest is that you post your
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problem to the Usenet newsgroup <a
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href="news:comp.lang.postscript">comp.lang.postscript</a>. If, after you
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find the solution, you have suggestions for improving the documentation,
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please let us know.
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<h2>Reproduce the problem with Ghostscript alone.</h2>
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<p>
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If you are running Ghostscript through some other piece of software, such as
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a GUI-based viewer, you will have to reproduce the problem with Ghostscript
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alone before we can look at it.
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<ul>
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<li>If you are running Ghostscript through Ghostview (for Unix and Linux),
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try to run the same file through Ghostscript (<b><tt>gs</tt></b>) without
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using Ghostview. If you don't know how to do this, or the problem doesn't
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show up, please contact <a
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href="mailto:ghostview@cs.wisc.edu">ghostview@cs.wisc.edu</a>.
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<li>If you are running Ghostscript through GSview (for MS Windows and OS/2),
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try to run the same file through Ghostscript (<b><tt>gswin32</tt></b> or
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<b><tt>gswin32c</tt></b>) without using GSview. To find out more details
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about how GSview is calling Ghostscript, start GSview with debugging enabled
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(e.g. <b><tt>gsview /d</tt></b>): these details can be seen using "File
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| Show Messages" and can be copied to the clipboard for pasting into a text
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document. If you have trouble doing this, or if you can't reproduce the
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original problem with Ghostscript alone, please contact <a
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href="mailto:gsview@ghostgum.com.au">gsview@ghostgum.com.au</a>.
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<li>If you are running Ghostscript through any other software (e.g.,
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<b><tt>dvips</tt></b>, a printer spooler, etc.), we are sorry, but we cannot
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help you unless you can tell us how to produce the problem using Ghostscript
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alone.
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</ul>
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<h2>Check whether you are using a third-party printer driver.</h2>
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<p>
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The file <b><tt>src/devs.mak</tt></b> lists all the drivers about which we
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can answer questions; the file <b><tt>src/contrib.mak</tt></b> lists all the
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other drivers. If you are using a driver listed in the latter file, please
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try to reproduce the problem using a driver listed in the former. If you
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can't, please contact the author of the problem driver.
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<h2>Send us a problem report.</h2>
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<p>
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Please go to the problem reporting form in <a
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href="Bug-form.htm">Bug-form.htm</a> and follow its instructions.
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<!-- [3.0 begin visible trailer]
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============================================= -->
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<hr>
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<p>
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<small>Copyright © 2000 Aladdin Enterprises. All
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rights reserved.</small>
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<p>
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This software is provided AS-IS with no warranty, either express or
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implied.
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This software is distributed under license and may not be copied,
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modified or distributed except as expressly authorized under the terms
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of the license contained in the file LICENSE in this distribution.
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For more information about licensing, please refer to
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http://www.ghostscript.com/licensing/. For information on
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commercial licensing, go to http://www.artifex.com/licensing/ or
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contact Artifex Software, Inc., 101 Lucas Valley Road #110,
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San Rafael, CA 94903, U.S.A., +1(415)492-9861.
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<p>
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<small>Ghostscript version 8.53, 20 October 2005
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<!-- [3.0 end visible trailer] ============================================= -->
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</body>
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</html>
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